Providence – An Engineering, Environmental, and Disaster Recovery Firm
  • 21-May-2018 to 23-Nov-2018 (CST)
  • Providence
  • Baton Rouge, LA, USA
  • Full Time

Helpdesk Technician

Providence, a multidiscipline environmental and engineering consulting firm with offices in Austin and Houston, Texas and Baton Rouge, Houma, Kenner and Alexandria, Louisiana, is looking for a customer service-oriented Helpdesk Technician to provide efficient and accurate technical support. You will be considered as the company's front liner and you will solve basic technical problems and provide support for all assigned areas. Customer service and problem-solving skills are a must. Customer service must meet the standards set forth by the company.


  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Installation, configuration, and maintenance of desktop/laptop/tablet computer systems.
  • Track, route, and redirect problems to correct resources
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper tracking, documentation, and closure
  • Recommend procedure modifications or improvements


  • Must have 2 years experience in a Help Desk or IT field
  • Proven working experience in providing help desk support
  • A+ Certification preferred.
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote services
  • Strong client-facing and communication skills
  • Self-starter
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent (a plus, not required)


Baton Rouge


Commensurate with experience


If you are interested in pursuing a career with Providence please complete our online application at -

Providence – An Engineering, Environmental, and Disaster Recovery Firm
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